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FAQ: Common Questions

This page is dedicated to answering common questions we get about our brand and products. If you do not find what you are looking for please contact us and we will get back to you as soon as we can.

What is Prefer Pets Travel Gear and what do we sell?

Prefer Pets Travel Gear is a company oriented to provide quality soft sided pet carriers. We manufacture and retail soft sided pet carriers. At Prefer Pets, we are consistently working on improving our designs and are hoping to expand our products lines to include more accessories for a perfect pet lifestyle.

What is the recommended weight for using your pet carriers?

Our pet carriers are soft sided, meaning they are collapsible for storage if needed.
We recommend the occupant to weigh 16lbs; however, it would be possible to be used for pets weighing up to 20lb, but that is the maximum.

Are your pet carries specifically for cats and dogs?

No, our carriers are meant for any little species of pets. We have had customers who have used our pet carriers for their cats, dogs, rabbits, ferrets, bearded dragons, chinchillas, rats, and more. Some customers have used our carriers for birds but we do not recommend it since bird beaks easily cut our mesh.

Is there any metal wiring in your pet carrier designs, what supports the shape?

We do not use metal framing for our carriers. Our 599 Privacy Duffel is the only model that requires flex frames to hold structure but our other models have built in support. The only metal on our carriers is the hardware used for grommets, zippers, clips, and strap attachments.

Retailers & Vendors

This website is powered by Shopify and is our direct retail channel for consumers looking to buy directly from us. 

For wholesale inquiries please email info@preferpets.com or call us at (800) 929 0198.

Please view our Store Locator page for the full list of retailers that carry our products.

Shipping & Returns

Please refer to our Shipping & Returns FAQ for more information regarding this topic.